Counselling and Information

Drop-in information service:

This is staffed by experienced counsellors who provide walk-in crisis counselling or information on most issues, including low-threshold sexual health information and condoms. We also stock leaflets on most issues, and can refer young people to other services as appropriate.

Appointment-based counselling:

22 volunteer counsellors offer a variety of therapies; counsellors are mainly humanistic, and can work flexibly in client-centred ways – using play or games as appropriate for each client.

Contract length and waiting list:

We offer 12 session contracts as we always have a waiting list (between 2-5 weeks), but we aim to be flexible and may occasionally extend a contract where clearly necessary.


Young people can self-refer by phoning, emailing or dropping in. Self-referral usually results in higher service uptake. However we do take referrals from parents/carers or other professionals. You can refer by phone or email.


Off The Record offers a high level of confidentiality, as required by the British Association for Counselling and Psychotherapy (BACP), whose ethical code we abide by. However we always work in partnership when it is in the young person’s best interest (and with their permission) or, if a serious safeguarding concern arises, potentially without permission.

Walk-in Sexual Health clinic

We run a Monday sexual health clinic in partnership with the Hounslow and Richmond Community Health Trust. They provide family planning nurses who prescribe to 13 year olds upwards, but can give advice and information to young people under 13. It is currently the only dedicated young people’s clinic in the borough.

Off The Record holds the Department of Health You’re Welcome quality mark for excellence in young people’s health services. We also hold the borough Healthy Schools kite mark, and are a member of the BACP (British Association for Counselling and Psychotherapy) and Youth Access.

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