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020 8744 1644

Service Update & Online Support

Need to talk to someone urgently? Contact:

Phone: 116 123
24/7, 365 days a year

Childline (NSPCC)
Phone: 0800 1111

YoungMinds Crisis Messenger
Text YM to 85258
Free 24/7 support

Phone: 0800 068 4141
Text: 07786209697
Suicide prevention

The Mix
Freephone: 0808 808 4994
Daily 4-11pm
Text THEMIX to 85258
24/7 crisis support

24/7 Mental Health Support Line
Phone: 0800 028 8000

We are constantly monitoring the impact of Coronavirus (COVID-19) on our service, and will keep this page regularly updated so please keep checking in. (Updated 08/06/2020)

Service Update

  • Sexual Health Clinic is open Mondays 3-5pm for drop-in for under 18 year olds. In case of closure phone 0333 300 2100 for information. See clinic details
  • Face to face counselling and drop-in services are temporarily closed.
  • Counselling enquiries – if you would like a one-off chat with a counsellor please email with your name, age, postcode (e.g. TW1) and contact details. We will arrange for someone to contact you. See links below for online resources and support.
  • Waiting list – if you would like to join our waiting list for regular counselling sessions, please email and we will contact you when our waiting list re-opens.
  • Current & Waiting List clients – we are offering online/phone counselling where possible to current clients, and are contacting people on our waiting list as more online/phone counselling slots become available.
    For current clients not having phone/online counselling, slots will be held open so clients can resume counselling sessions at the same day/time when we reopen.

For more information or to contact us:

Email:  Phone: 020 8744 1644  Text: 07414 763293

Online Resources & Support

NHS: 24/7 Mental health support line – Phone 0800 028 8000

AfC Kingston & Richmond: COVID 19/Coronavirus information for young people

Anxiety UK: Coronanxiety support & resources



Fred Campaign: COVID-19 Relief Project

Healthwatch Richmond: Coronavirus information for children, young people and families

Hounslow Youth Counselling Service (HYCS):

Kooth: Free Online Counselling and Mental Health Support for Young People

Mental Heath Foundation: How to look after your mental health during the Coronavirus outbreak

Mind: Coronavirus and your mental health

NHS Every Mind Matters:


OCD UK: OCD and Coronavirus Survival Tips

Royal College of Paediatrics and Child Health:

Student Minds: Coronavirus Resources

The Children’s Society: Coronavirus Advice & Support


Youth Access: Covid-19 resource hub for young people

We hope that the above resources will help during this uncertain time and we’ll look forward to re-opening the counselling and drop-in service when we can. If you are already having weekly counselling we’ll be in touch to let you know when your sessions will start again.