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About Us

Off The Record Twickenham (OTR) is a registered charity providing the only drop-in counselling, information and sexual health service for young people aged 11–24 who live, work or study in the Borough of Richmond Upon Thames. We provide help early when it is most needed. Our team help improve the emotional and mental well-being of over 1,500 young people a year at a time when they are experiencing unprecedented levels of stress and anxiety

Our Vision is for every young person in our Borough to possess the skills and confidence to overcome life’s challenges.

Off The Record Twickenham

2 Church Street, Twickenham, TW1 3NJ

Sexual Health Walk-In Service
Monday 3.00pm to 5.00pm

Counselling Service & Walk-in Information
Tuesday 2.00pm to 8.00pm
Wednesday 3.30pm to 8.00pm
Thursday 3.30pm to 8.00pm
Friday 2.30pm to 6.30pm
Saturday 10.00am to 2.00pm

Off The Record provides additional counselling by appointment at a number of other locations around the Borough of Richmond. Please contact 020 8744 1644 or email counselling@otrtwickenham.com for further information.

Remembering Pam Pilkington

Pam Pilkington, who helped set up Off The Record back in 1992, died in November aged 96. She was instrumental in defining the vision and values and importance of a free and confidential counselling service for young people, and remained committed and involved with Off The Record for over 20 years. You can read more about her extraordinary life here .., […]

Recruiting Now – Administrator (part-time)

Are you an experienced Administrator, and keen to use your wide-ranging skills to help Off The Record deliver counselling and information services to young people in Richmond upon Thames? Lovely, rewarding part-time post, based here in our offices in Church Street, Twickenham … […]

World Mental Health Day

Read here about how OTR marked World Mental Health Day and a wonderful summary of the challenges facing the voluntary sector in responding to young people’s mental health needs. […]