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020 8744 1644


Off The Record Twickenham gives a confidential service, where possible, to all young people. This means that you can come and talk and everything you say stays private between you and us. You can also ask us to talk to someone else for you, and we will help you decide who it would be helpful to tell.

However there are some things we can’t keep confidential. For more details see our Confidentiality Policy (updated August 2019)

The only time when we have to tell somebody else is if you tell us that you or someone else is in great danger or we are concerned about your welfare.

We will not pass on anything you say without your knowledge and consent, except in the following situations:

  • If we are seriously worried about your or someone else’s safety, and we think it would be helpful to tell someone, we would discuss with you who the best person to tell might be (except in a crisis situation, if you were ill or unconscious, for example).
  • If we are very concerned for your safety but you don’t want us to tell anyone else. We may decide to talk to someone without your agreement, we will always tell you who they are, what we say to them and why. We would also let you know what will happen next. In reality, we very rarely share information without your agreement.

Off The Record counsellors are British Association for Counselling and Psychotherapy (BACP) members and offer a high level of confidentiality, in line with the BACP Ethical Framework for the Counselling Professions.

More information: