020 8744 1644


What is counselling?

Counselling is when someone listens to how you feel
A counsellor won’t judge you or tell you what to do
Counsellors are there to understand and support you
If talking is difficult, you can also use drawing, clay or other play materials
Counsellors help you work things through when you have problem

What you say in counselling is confidential

Who can come to counselling?

Anyone between ages 11 and 24 who lives, works or studies in Richmond borough can come here.
Counselling is FREE for under 18s, but we ask you for a donation if you are over 18 and in work.

How does counselling help?

Sharing a problem with someone who really understands can make it easier
You can use counselling to gain a clearer view of things, and make decisions or changes in your life
Sometimes you can’t change a situation, but together with your counsellor you may find better ways of coping
Sometimes just one session can make a big difference

What problems might you bring to counselling?

  • problems with family or friends
  • anxiety or depression
  • eating difficulties or self-harm
  • bullying or problems at school
  • feeling isolated or lonely
  • death or loss of someone close
  • sexual abuse – past or present
  • feelings of anger or violence
  • drug or alcohol problems
  • worries about your sexuality
  • self-esteem or confidence issues

You might also just be feeling down, and don’t know why. You can come and talk to us about anything at all. No problem is too big or too small. If we can’t help, we will do our best to find you someone who can.

How can you contact us?

Drop in during opening hours
Email us
Call us on 020 8744 1644


What happens next?

We’ll take your details and book you an initial appointment as soon as we can – usually within about 2 weeks (sooner if it’s urgent). You can then talk to the counsellor and decide whether counselling might be helpful to you.

There might then be a 2-4 week wait for your weekly counselling to start – but you can continue to use our drop-in service to come and talk if this is helpful.

Your appointments will be at the same time each week, and each session lasts up to 50 minutes. We can offer you 12 sessions of counselling in the first instance.

You can stop at any time, and you can see a male or female counsellor. If you’re not sure your counsellor’s right for you, ask to see someone else – it’s important to find the right person for you.

If you need to talk to someone now, call a 24 hour helpline:

Childline: 0800 1111
Samaritans: 116 123 (or text 07725 90 90 90 – standard text charges apply)
NSPCC: 0808 800 5000

You can find other counselling services for young people in Richmond or neighbouring boroughs here

We can also provide support, information and referral to parents and carers of young people who are going through difficult times.