Off The Record Twickenham Logo
020 8744 1644

Service Update & Online Support

Need to talk to someone urgently? Contact:

Phone: 116 123
24/7, 365 days a year

Childline (NSPCC)
Phone: 0800 1111

YoungMinds Crisis Messenger
Text YM to 85258
Free 24/7 support

Phone: 0800 068 4141
Text: 07786209697
Suicide prevention

The Mix
Freephone: 0808 808 4994
Daily 4-11pm
Text THEMIX to 85258
24/7 crisis support

24/7 Mental Health Support Line
Phone: 0800 028 8000

In response to COVID-19 we will keep this page updated with service information, so please keep checking.

Service Update

  • Sexual Health Clinic is open Mondays 3-5pm for drop-in for under 19 year olds. For alternative options phone 0333 300 2100. See clinic details.
  • Drop-in services are up and running but on limited hours. Please see our homepage for details. You can also drop in for condoms, chlamydia testing or pregnancy testing during these times.
  • Counselling enquiries – if you would like to join our waiting list please email with your name, age, postcode (e.g. TW1) and contact details. If you are in urgent need of support please see links on this page.

For more information or to contact us:

Email:  Phone: 020 8744 1644  Text: 07414 763293

Online Resources & Support

NHS: 24/7 Mental health support line – Phone 0800 028 8000

AfC Kingston & Richmond: COVID 19/Coronavirus information for young people

Anxiety UK: Coronanxiety support & resources


Getting it On website for information on safe sex, drugs, alcohol use and relationships:


Fred Campaign: COVID-19 Relief Project

Healthwatch Richmond: Coronavirus information for children, young people and families

Hounslow Youth Counselling Service (HYCS):

Kooth: Free Online Counselling and Mental Health Support for Young People

Mental Heath Foundation: How to look after your mental health during the Coronavirus outbreak

Mind: Coronavirus and your mental health

NHS Every Mind Matters:


OCD UK: OCD and Coronavirus Survival Tips

Royal College of Paediatrics and Child Health:

Student Minds: Coronavirus Resources

The Children’s Society: Coronavirus Advice & Support


Youth Access: Covid-19 resource hub for young people