Off The Record Twickenham Logo
020 8744 1644

Service Update & Online Support

Need to talk to someone urgently? Contact:

Phone: 116 123
24/7, 365 days a year

Childline (NSPCC)
Phone: 0800 1111

YoungMinds Crisis Messenger
Text YM to 85258
Free 24/7 support

Phone: 0800 068 4141
Text: 07786209697
Suicide prevention

The Mix
Freephone: 0808 808 4994
Daily 4-11pm
Text THEMIX to 85258
24/7 crisis support

24/7 Mental Health Support Line
Phone: 0800 028 8000

We are constantly monitoring the impact of Coronavirus (COVID-19) on our service, and will keep this page regularly updated so please keep checking in. (Updated 14/09/2020)

Service Update

  • Sexual Health Clinic is open Mondays 3-5pm for drop-in for under 18 year olds. In case of closure phone 0333 300 2100 for information. See clinic details
  • Drop-in services are temporarily closed.
  • Counselling enquiries – if you would like a one-off chat with a counsellor or would like to join our waiting list for regular sessions, please email with your name, age, postcode (e.g. TW1) and contact details. Please note that the majority of counselling sessions are currently online or by phone. See links below for online resources and support.
  • Current & Waiting List clients – we are offering online/phone counselling where possible to current clients, and are contacting people on our waiting list as more online/phone counselling slots become available.
    For current clients not having phone/online counselling, slots will be held open so clients can resume counselling sessions as face to face sessions come available.

For more information or to contact us:

Email:  Phone: 020 8744 1644  Text: 07414 763293

Online Resources & Support

NHS: 24/7 Mental health support line – Phone 0800 028 8000

AfC Kingston & Richmond: COVID 19/Coronavirus information for young people

Anxiety UK: Coronanxiety support & resources



Fred Campaign: COVID-19 Relief Project

Healthwatch Richmond: Coronavirus information for children, young people and families

Hounslow Youth Counselling Service (HYCS):

Kooth: Free Online Counselling and Mental Health Support for Young People

Mental Heath Foundation: How to look after your mental health during the Coronavirus outbreak

Mind: Coronavirus and your mental health

NHS Every Mind Matters:


OCD UK: OCD and Coronavirus Survival Tips

Royal College of Paediatrics and Child Health:

Student Minds: Coronavirus Resources

The Children’s Society: Coronavirus Advice & Support


Youth Access: Covid-19 resource hub for young people

We hope that the above resources will help during this uncertain time and we’ll look forward to re-opening the counselling and drop-in service when we can. If you are already having weekly counselling we’ll be in touch to let you know when your sessions will start again.