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020 8744 1644

Vacancies at Off The Record, Twickenham


Off The Record Twickenham (OTR) seeks an experienced and skilled Administrator to assist a small staff team in the efficient and effective running of the office and administrative functions at OTR and to support its counselling and information services for young people.

About Us

Off The Record Twickenham provides counselling, information and sexual health services for young people in the borough of Richmond Upon Thames. Our free and confidential services offer easy access to counselling in youth-friendly, non-clinical settings across the borough, to improve young people’s emotional and mental well-being at a time when they are experiencing unprecedented levels of stress and anxiety.   In 2019-20 we supported over 1,600 young people, and we have continued to provide our counselling services through online and face-to-face support in the current challenging climate.  Our vision is for every young person to have the skills and confidence to overcome life’s challenges. 

Main responsibilities of the post

  • To act as first point of contact for enquiries, including responding sensitively to referrals from young people, their parents/carers, and other agencies, and to ensure the efficient management of the Counselling Waiting List
  • To promote OTR’s activities, through website, social media and other digital channels and communications, and to keep OTR’s website relevant, informative and up to date
  • To assist the Board of Trustees on matters of governance, and with specific, stand-alone strategic and fundraising projects. 
  • To provide high quality administrative and secretarial support to the staff team, which will include office management and facilities tasks;  to ensure that management information and filing systems are methodical and accessible, and that there is full compliance with the principles of data protection and confidentiality on behalf of all service users

This is a part-time post of 30 hours a week, to be worked on five days per week, to include morning sessions and afternoon/early evenings, with the ability to provide office cover for counselling sessions on occasion.  The post will be offered on an initial fixed-term contract of 12 months and is office-based in Church Street, Twickenham.

Salary:  £25,000 p.a. (£20,833 pro rata based on a 30-hour week)

The job pack can be downloaded here:

Letter to Applicants

1 – Job Description and Person Specification

2 – Background Information

3 – Child Protection and Safeguarding Policy

4 – Confidentiality Policy – Working Guidelines

5 – Equal Opportunities and Diversity Policy

6 – Data Protection Policy

7 – Notes on Completing Application Form

8 – Application Form

The Closing Date for Applications is 12.00 noon on Monday, 8 February 2021

For more information please contact